/*
 * Virtual agent on public property sites (sites/concierge/_widget.html.erb, concierge_controller.js).
 * A Messages-style chat: the system font, iOS bubbles with tails, grouped rows and timestamps, a pill
 * composer and rich cards. It deliberately looks the same on every theme; only outgoing bubbles take the
 * theme accent (when white text on it passes WCAG AA — otherwise iMessage blue). Light and dark mode
 * follow the visitor's system setting.
 */

.concierge {
  --c-font: -apple-system, BlinkMacSystemFont, "SF Pro Text", "SF Pro", system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --c-blue: #007aff;
  --c-out: var(--concierge-out, var(--c-blue));
  --c-out-text: #ffffff;
  --c-tint: var(--c-out);
  --c-in: #e9e9eb;
  --c-in-text: #000000;
  --c-bg: #ffffff;
  --c-bar: rgba(246, 246, 246, 0.86);
  --c-text: #000000;
  --c-muted: #8a8a8e;
  --c-hairline: rgba(60, 60, 67, 0.2);
  --c-field: #ffffff;
  --c-field-border: #c7c7cc;
  --c-card: #ffffff;
  --c-card-border: rgba(60, 60, 67, 0.16);
  --c-row-hover: rgba(0, 0, 0, 0.04);
  --c-green: #34c759;
  --c-red: #ff3b30;
  --c-orange: #ff9500;
  --c-chip-bg: #ffffff;
  --c-shadow: 0 24px 64px rgba(0, 0, 0, 0.22), 0 6px 18px rgba(0, 0, 0, 0.1), 0 0 0 0.5px rgba(0, 0, 0, 0.08);
  --c-bubble-size: 17px;
  --c-radius: 18px;
  font-family: var(--c-font);
  color: var(--c-text);
  -webkit-font-smoothing: antialiased;
  -webkit-tap-highlight-color: transparent;
}

@media (prefers-color-scheme: dark) {
  .concierge {
    --c-blue: #0a84ff;
    --c-tint: color-mix(in srgb, var(--c-out) 55%, #ffffff);
    --c-in: #262628;
    --c-in-text: #ffffff;
    --c-bg: #000000;
    --c-bar: rgba(22, 22, 24, 0.86);
    --c-text: #ffffff;
    --c-muted: #98989f;
    --c-hairline: rgba(84, 84, 88, 0.6);
    --c-field: #1c1c1e;
    --c-field-border: #3a3a3c;
    --c-card: #1c1c1e;
    --c-card-border: rgba(84, 84, 88, 0.5);
    --c-row-hover: rgba(255, 255, 255, 0.05);
    --c-green: #30d158;
    --c-red: #ff453a;
    --c-orange: #ff9f0a;
    --c-chip-bg: #1c1c1e;
    --c-shadow: 0 24px 64px rgba(0, 0, 0, 0.6), 0 0 0 0.5px rgba(255, 255, 255, 0.12);
    color-scheme: dark;
  }
}

.concierge *, .concierge *::before, .concierge *::after { box-sizing: border-box; }
.concierge button { font-family: inherit; }
.concierge :focus-visible { outline: 2.5px solid var(--c-blue); outline-offset: 2px; }
.concierge svg, .concierge i { pointer-events: none; }

/* ------------------------------------------------------------------ launcher */
.concierge-launcher {
  position: fixed; z-index: 70; right: 20px; bottom: 20px;
  display: inline-flex; align-items: center; gap: 10px; height: 52px; padding: 0 22px 0 18px;
  border: 0; border-radius: 26px; background: var(--c-out); color: var(--c-out-text);
  font: 600 15px/1 var(--c-font); letter-spacing: -0.01em; cursor: pointer;
  box-shadow: 0 10px 28px rgba(0, 0, 0, 0.2), 0 2px 6px rgba(0, 0, 0, 0.14);
  transition: transform 0.25s cubic-bezier(0.2, 0.9, 0.3, 1.2), box-shadow 0.2s, opacity 0.2s;
}
.concierge-launcher:hover { transform: translateY(-2px); box-shadow: 0 14px 34px rgba(0, 0, 0, 0.24), 0 3px 8px rgba(0, 0, 0, 0.14); }
.concierge-launcher:active { transform: scale(0.97); }
.concierge-launcher__icon { font-size: 19px; display: inline-flex; }
.concierge-launcher__badge {
  position: absolute; top: -5px; right: -3px; min-width: 22px; height: 22px; padding: 0 6px; border-radius: 11px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--c-red); color: #fff; font: 600 13px/1 var(--c-font); box-shadow: 0 0 0 2px var(--c-bg, #fff);
  animation: concierge-badge 0.35s cubic-bezier(0.2, 0.9, 0.3, 1.4);
}
.concierge.is-open .concierge-launcher { opacity: 0; pointer-events: none; transform: scale(0.9); }
/* Keep the site's back-to-top button clear of the launcher. */
body:has(.concierge-launcher) .back-to-top { bottom: 88px; }

/* ------------------------------------------------------------------ panel (desktop: floating, bottom-right) */
.concierge-backdrop { position: fixed; z-index: 88; inset: 0; background: rgba(0, 0, 0, 0.32); animation: concierge-fade 0.25s ease; }
.concierge-panel {
  position: fixed; z-index: 90; right: 20px; bottom: 20px;
  width: 400px; height: min(640px, calc(100vh - 40px)); height: min(640px, calc(100dvh - 40px));
  display: flex; flex-direction: column; overflow: hidden;
  border-radius: 22px; background: var(--c-bg); box-shadow: var(--c-shadow);
  opacity: 0; transform: translateY(12px) scale(0.96); transform-origin: bottom right;
  transition: opacity 0.2s ease, transform 0.28s cubic-bezier(0.2, 0.9, 0.3, 1.1);
}
.concierge-panel.is-visible { opacity: 1; transform: none; }

/* header */
.concierge-header {
  position: relative; z-index: 2; flex: none; display: grid; align-items: center; column-gap: 10px;
  grid-template-columns: auto minmax(0, 1fr) auto auto; grid-template-areas: "avatar text call close";
  padding: 12px 8px 11px 14px; background: var(--c-bar);
  -webkit-backdrop-filter: saturate(180%) blur(20px); backdrop-filter: saturate(180%) blur(20px);
  border-bottom: 0.5px solid var(--c-hairline);
}
.concierge-grabber { display: none; }
.concierge-header > .concierge-avatar { grid-area: avatar; }
.concierge-header__text { grid-area: text; min-width: 0; }
.concierge-header__call { grid-area: call; }
.concierge-header__close { grid-area: close; }
.concierge .concierge-header__title { margin: 0; font: 600 16px/1.25 var(--c-font); letter-spacing: -0.01em; color: var(--c-text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; text-transform: none; text-wrap: nowrap; }
.concierge .concierge-header__subtitle { margin: 1px 0 0; font: 400 12.5px/1.3 var(--c-font); color: var(--c-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.concierge-icon-button {
  flex: none; width: 40px; height: 40px; display: inline-grid; place-items: center; border: 0; border-radius: 50%;
  background: transparent; color: var(--c-blue); font-size: 18px; cursor: pointer; transition: background-color 0.15s;
}
.concierge-icon-button:hover { background: var(--c-row-hover); }
.concierge-icon-button:disabled { opacity: 0.35; cursor: default; }
.concierge-header__close { color: var(--c-muted); font-size: 19px; }

/* avatar */
.concierge-avatar { position: relative; flex: none; width: 40px; height: 40px; border-radius: 50%; background: linear-gradient(180deg, #a5a5ab, #87878d); color: #fff; display: inline-grid; place-items: center; }
.concierge-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }
.concierge-avatar img.concierge-avatar__logo { object-fit: contain; background: #fff; padding: 4px; }
.concierge-avatar__initials { font: 600 15px/1 var(--c-font); letter-spacing: 0.02em; }
.concierge-avatar__badge {
  position: absolute; right: -3px; bottom: -3px; width: 18px; height: 18px; border-radius: 50%;
  display: grid; place-items: center; background: var(--c-out); color: #fff; font-size: 9px; box-shadow: 0 0 0 2px var(--c-bar);
}
.concierge-avatar--large { width: 64px; height: 64px; }
.concierge-avatar--large .concierge-avatar__initials { font-size: 24px; }
.concierge-avatar--large .concierge-avatar__badge { width: 24px; height: 24px; font-size: 12px; box-shadow: 0 0 0 2.5px var(--c-bg); }

/* ------------------------------------------------------------------ call banner */
.concierge-call {
  flex: none; display: flex; align-items: center; gap: 12px; padding: 10px 12px 10px 16px;
  background: color-mix(in srgb, var(--c-green) 13%, var(--c-bg)); border-bottom: 0.5px solid var(--c-hairline);
  animation: concierge-drop 0.3s cubic-bezier(0.2, 0.9, 0.3, 1.1);
}
.concierge-call__meter { display: flex; align-items: center; gap: 3px; height: 26px; width: 31px; }
.concierge-call__bar { --level: 0.15; width: 3.5px; height: 100%; border-radius: 2px; background: var(--c-green); transform: scaleY(var(--level)); transition: transform 0.08s linear; }
.concierge-call[data-state="connecting"] .concierge-call__bar { animation: concierge-connecting 1.1s ease-in-out infinite; }
.concierge-call[data-state="connecting"] .concierge-call__bar:nth-child(2) { animation-delay: 0.12s; }
.concierge-call[data-state="connecting"] .concierge-call__bar:nth-child(3) { animation-delay: 0.24s; }
.concierge-call[data-state="connecting"] .concierge-call__bar:nth-child(4) { animation-delay: 0.36s; }
.concierge-call[data-state="connecting"] .concierge-call__bar:nth-child(5) { animation-delay: 0.48s; }
.concierge-call.is-muted .concierge-call__bar { background: var(--c-muted); }
.concierge-call__text { flex: 1; min-width: 0; }
.concierge-call__title { margin: 0; font: 600 14px/1.25 var(--c-font); color: var(--c-text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.concierge-call__time { margin: 1px 0 0; font: 400 12.5px/1.25 var(--c-font); color: var(--c-muted); font-variant-numeric: tabular-nums; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.concierge-call.is-warning .concierge-call__time { color: var(--c-orange); font-weight: 600; }
.concierge-call__controls { display: flex; gap: 8px; }
.concierge-call__button {
  width: 40px; height: 40px; border: 0; border-radius: 50%; display: inline-grid; place-items: center; cursor: pointer;
  background: color-mix(in srgb, var(--c-text) 9%, transparent); color: var(--c-text); font-size: 16px; transition: background-color 0.15s, transform 0.1s;
}
.concierge-call__button:active { transform: scale(0.94); }
.concierge-call__button[aria-pressed="true"] { background: var(--c-text); color: var(--c-bg); }
.concierge-call__button .concierge-when-off { display: none; }
.concierge-call__button[aria-pressed="true"] .concierge-when-on { display: none; }
.concierge-call__button[aria-pressed="true"] .concierge-when-off { display: inline-block; }
.concierge-call__end { background: var(--c-red); color: #fff; }

/* ------------------------------------------------------------------ thread */
.concierge-thread {
  position: relative; flex: 1; min-height: 0; overflow-x: hidden; overflow-y: auto; overscroll-behavior: contain;
  -webkit-overflow-scrolling: touch; padding: 18px 14px 10px; background: var(--c-bg); scroll-padding-bottom: 12px;
}
.concierge-intro { display: flex; flex-direction: column; align-items: center; text-align: center; padding: 6px 12px 10px; }
.concierge-intro__name { margin: 10px 0 2px; font: 600 15px/1.3 var(--c-font); color: var(--c-text); }
.concierge-intro__note { margin: 4px 0 0; max-width: 300px; font: 400 12.5px/1.45 var(--c-font); color: var(--c-muted); text-wrap: balance; }
.concierge-handoff { margin-top: 10px; }
.concierge-handoff > summary { list-style: none; }
.concierge-handoff > summary::-webkit-details-marker { display: none; }
.concierge-handoff__links { display: flex; flex-wrap: wrap; justify-content: center; gap: 6px; margin-top: 8px; animation: concierge-fade 0.2s ease; }

.concierge-messages { --concierge-swipe: 0px; padding-bottom: 2px; }
.concierge-stamp { margin: 16px 0 6px; text-align: center; font: 400 11.5px/1.3 var(--c-font); color: var(--c-muted); }
.concierge-stamp strong { font-weight: 600; }
.concierge-note { margin: 12px auto 4px; max-width: 300px; text-align: center; font: 400 12px/1.4 var(--c-font); color: var(--c-muted); }

/* rows: one per message; consecutive rows from the same side form a group */
.concierge-row { position: relative; display: flex; align-items: flex-end; margin-top: 2px; }
.concierge-row.is-first { margin-top: 10px; }
.concierge-stamp + .concierge-row { margin-top: 2px; }
.concierge-row--out { justify-content: flex-end; }
.concierge-row--in, .concierge-row--card { justify-content: flex-start; }

/* bubbles */
.concierge-bubble {
  position: relative; isolation: isolate; max-width: 76%; padding: 7px 13px 8px; border-radius: var(--c-radius);
  font: 400 var(--c-bubble-size)/1.3 var(--c-font); letter-spacing: -0.012em;
  overflow-wrap: anywhere; word-break: normal; -webkit-user-select: text; user-select: text;
  transition: transform 0.18s ease, filter 0.18s ease;
}
.concierge-row--out .concierge-bubble { background: var(--c-out); color: var(--c-out-text); }
.concierge-row--in .concierge-bubble { background: var(--c-in); color: var(--c-in-text); }
.concierge-bubble p { margin: 0; }
.concierge-bubble p + p, .concierge-bubble p + ul, .concierge-bubble p + ol, .concierge-bubble ul + p, .concierge-bubble ol + p { margin-top: 0.45em; }
.concierge-bubble ul, .concierge-bubble ol { margin: 0.15em 0; padding-left: 1.15em; }
.concierge-bubble li + li { margin-top: 0.15em; }
.concierge-bubble strong { font-weight: 600; }
.concierge-bubble a { color: inherit; text-decoration: underline; text-underline-offset: 0.12em; text-decoration-thickness: 1px; }
.concierge-bubble h1, .concierge-bubble h2, .concierge-bubble h3, .concierge-bubble h4 { margin: 0.2em 0; font: 600 1em/1.3 var(--c-font); letter-spacing: inherit; text-transform: none; }
.concierge-bubble table { font-size: 0.9em; }
.concierge-bubble__stream { white-space: pre-wrap; }
.concierge-bubble--live { opacity: 0.72; }
.concierge-bubble__voice { margin-right: 5px; font-size: 0.72em; opacity: 0.62; vertical-align: 0.08em; }
.concierge-bubble.is-selected { transform: scale(1.035); filter: brightness(0.94); z-index: 3; }

/* the tail on the last bubble of each group (a shape behind the corner, carved by one in the thread colour) */
.concierge-row.is-last > .concierge-bubble::before,
.concierge-row.is-last > .concierge-bubble::after { content: ""; position: absolute; z-index: -1; bottom: 0; height: 20px; }
.concierge-row--out.is-last > .concierge-bubble::before { right: -7px; width: 20px; background: var(--c-out); border-bottom-left-radius: 16px 14px; }
.concierge-row--out.is-last > .concierge-bubble::after { right: -26px; width: 26px; background: var(--c-bg); border-bottom-left-radius: 10px; }
.concierge-row--in.is-last > .concierge-bubble::before { left: -7px; width: 20px; background: var(--c-in); border-bottom-right-radius: 16px 14px; }
.concierge-row--in.is-last > .concierge-bubble::after { left: -26px; width: 26px; background: var(--c-bg); border-bottom-right-radius: 10px; }

/* typing indicator */
.concierge-row--typing { margin-top: 10px; }
.concierge-bubble--typing { display: inline-flex; align-items: center; gap: 5px; padding: 13px 15px; }
.concierge-bubble--typing span { width: 8px; height: 8px; border-radius: 50%; background: currentColor; opacity: 0.35; animation: concierge-typing 1.35s ease-in-out infinite; }
.concierge-bubble--typing span:nth-child(2) { animation-delay: 0.18s; }
.concierge-bubble--typing span:nth-child(3) { animation-delay: 0.36s; }
.concierge-row--in .concierge-bubble--typing { color: #8e8e93; }
/* iMessage's "thought bubble" tail on the typing indicator */
.concierge-bubble--typing::before, .concierge-bubble--typing::after { content: ""; position: absolute; border-radius: 50%; background: var(--c-in); }
.concierge-bubble--typing::before { left: -2px; bottom: -2px; width: 11px; height: 11px; }
.concierge-bubble--typing::after { left: -8px; bottom: -7px; width: 6px; height: 6px; }

/* per-message times: swipe the thread left on touch screens, hover on desktop */
.concierge-row__time {
  position: absolute; top: 50%; right: -60px; width: 52px; transform: translateY(-50%);
  font: 400 11px/1 var(--c-font); color: var(--c-muted); text-align: right; white-space: nowrap; font-variant-numeric: tabular-nums;
}
.concierge-row--out { transform: translateX(var(--concierge-swipe)); transition: transform 0.35s cubic-bezier(0.2, 0.9, 0.3, 1); }
.concierge-row--in .concierge-row__time, .concierge-row--card .concierge-row__time { transform: translate(var(--concierge-swipe), -50%); transition: transform 0.35s cubic-bezier(0.2, 0.9, 0.3, 1); }
.concierge-messages.is-swiping .concierge-row, .concierge-messages.is-swiping .concierge-row__time { transition: none; }
@media (hover: hover) and (pointer: fine) {
  .concierge-row__time { position: static; transform: none; width: auto; margin: 0 8px 4px; opacity: 0; transition: opacity 0.15s; align-self: center; }
  .concierge-row--out .concierge-row__time { order: -1; }
  .concierge-row:hover .concierge-row__time { opacity: 1; }
  .concierge-row--in .concierge-row__time, .concierge-row--card .concierge-row__time { transform: none; }
}

.concierge-delivered { margin: 3px 4px 0 0; text-align: right; font: 500 11px/1.3 var(--c-font); color: var(--c-muted); animation: concierge-fade 0.3s ease; }
.concierge-row__error {
  position: absolute; right: 0; bottom: -18px; padding: 0; border: 0; background: none; cursor: pointer;
  font: 500 11px/1.3 var(--c-font); color: var(--c-red);
}
.concierge-row[data-status="failed"] { margin-bottom: 18px; }
.concierge-row[data-status="sending"] .concierge-bubble { opacity: 0.92; }

/* entrance */
.concierge-row.is-entering { animation: concierge-pop 0.34s cubic-bezier(0.2, 0.9, 0.3, 1.25); }
.concierge-row--out.is-entering { transform-origin: bottom right; }
.concierge-row--in.is-entering, .concierge-row--card.is-entering { transform-origin: bottom left; }

/* quick replies */
.concierge-suggestions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 6px; padding: 12px 0 2px; }
.concierge-suggestions:empty { display: none; }
.concierge-chip {
  display: inline-flex; align-items: center; gap: 6px; min-height: 34px; padding: 6px 13px; border-radius: 17px; cursor: pointer;
  border: 1px solid color-mix(in srgb, var(--c-tint) 55%, transparent); background: var(--c-chip-bg); color: var(--c-tint);
  font: 500 14.5px/1.2 var(--c-font); letter-spacing: -0.01em; text-decoration: none; text-align: left;
  animation: concierge-fade 0.3s ease both; transition: background-color 0.15s, transform 0.1s;
}
.concierge-chip:hover { background: color-mix(in srgb, var(--c-tint) 9%, var(--c-chip-bg)); color: var(--c-tint); }
.concierge-chip:active { transform: scale(0.97); }
.concierge-chip i, .concierge-chip svg { font-size: 0.9em; }
.concierge-chip--quiet { color: var(--c-blue); border-color: color-mix(in srgb, var(--c-blue) 40%, transparent); }
.concierge-suggestions .concierge-chip:nth-child(2) { animation-delay: 0.05s; }
.concierge-suggestions .concierge-chip:nth-child(3) { animation-delay: 0.1s; }
.concierge-suggestions .concierge-chip:nth-child(4) { animation-delay: 0.15s; }

/* "New message" pill while the visitor has scrolled up (sticks to the bottom of the visible thread) */
.concierge-jump { position: sticky; bottom: 4px; z-index: 4; display: flex; justify-content: center; height: 0; overflow: visible; pointer-events: none; }
.concierge-jump__button {
  position: absolute; bottom: 0; display: inline-flex; align-items: center; gap: 6px; min-height: 34px; padding: 6px 14px; border: 0; border-radius: 17px;
  background: var(--c-card); color: var(--c-blue); font: 600 13.5px/1 var(--c-font); cursor: pointer; pointer-events: auto;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.16), 0 0 0 0.5px var(--c-hairline); animation: concierge-pop 0.25s ease;
}

/* copy menu */
.concierge-menu {
  position: absolute; z-index: 6; min-width: 150px; padding: 5px; border-radius: 13px;
  background: color-mix(in srgb, var(--c-card) 90%, transparent); -webkit-backdrop-filter: blur(24px); backdrop-filter: blur(24px);
  box-shadow: 0 10px 34px rgba(0, 0, 0, 0.22), 0 0 0 0.5px var(--c-hairline); animation: concierge-pop 0.2s ease;
}
.concierge-menu button {
  display: flex; align-items: center; gap: 10px; width: 100%; min-height: 40px; padding: 0 12px; border: 0; border-radius: 8px;
  background: none; color: var(--c-text); font: 400 15px/1 var(--c-font); cursor: pointer; text-align: left;
}
.concierge-menu button:hover, .concierge-menu button:focus-visible { background: var(--c-row-hover); }

/* ------------------------------------------------------------------ composer */
.concierge-composer {
  flex: none; display: flex; align-items: flex-end; gap: 8px; padding: 8px 12px 10px;
  background: var(--c-bar); -webkit-backdrop-filter: saturate(180%) blur(20px); backdrop-filter: saturate(180%) blur(20px);
  border-top: 0.5px solid var(--c-hairline);
}
.concierge-composer__field {
  position: relative; flex: 1; display: flex; align-items: flex-end; min-height: 38px;
  border: 1px solid var(--c-field-border); border-radius: 19px; background: var(--c-field); transition: border-color 0.15s;
}
.concierge-composer__field:focus-within { border-color: color-mix(in srgb, var(--c-blue) 70%, var(--c-field-border)); box-shadow: 0 0 0 3px color-mix(in srgb, var(--c-blue) 18%, transparent); }
.concierge .concierge-composer__input:focus-visible { outline: none; }
.concierge-composer__input {
  display: block; width: 100%; min-height: 36px; margin: 0; padding: 7px 42px 7px 14px; border: 0; border-radius: 19px; outline: none; resize: none;
  background: transparent; color: var(--c-text); font: 400 16px/22px var(--c-font); letter-spacing: -0.01em; overflow-y: hidden;
}
.concierge-composer__input::placeholder { color: var(--c-muted); }
.concierge-send, .concierge-mic {
  position: absolute; right: 4px; bottom: 4px; width: 28px; height: 28px; border: 0; border-radius: 50%;
  display: grid; place-items: center; cursor: pointer;
}
.concierge-send { background: var(--c-out); color: #fff; font-size: 14px; animation: concierge-send-in 0.22s cubic-bezier(0.2, 0.9, 0.3, 1.4); }
.concierge-send:active { transform: scale(0.92); }
.concierge-mic { background: transparent; color: var(--c-muted); font-size: 17px; }
.concierge-mic:hover { color: var(--c-blue); }
.concierge-mic:disabled { opacity: 0.4; }
/* Larger invisible hit areas for the small composer buttons. */
.concierge-send::after, .concierge-mic::after { content: ""; position: absolute; inset: -8px; }

/* ------------------------------------------------------------------ cards */
.concierge-row--card { margin-top: 6px; }
.concierge-row--card.is-first { margin-top: 10px; }
.concierge-card {
  width: min(100%, 342px); padding: 12px 14px 13px; border-radius: var(--c-radius); background: var(--c-card); color: var(--c-text);
  border: 0.5px solid var(--c-card-border); box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06); font: 400 14.5px/1.4 var(--c-font);
}
.concierge-card p { margin: 0; }
.concierge-card__eyebrow { display: flex; align-items: center; gap: 7px; margin-bottom: 8px !important; font: 600 12.5px/1.2 var(--c-font); color: var(--c-muted); letter-spacing: 0; text-transform: none; }
.concierge-card__eyebrow i, .concierge-card__eyebrow svg { color: var(--c-tint); }
.concierge-card__price { font: 700 22px/1.2 var(--c-font); letter-spacing: -0.02em; }
.concierge-card__price--muted { font-size: 17px; color: var(--c-muted); }
.concierge-card__meta { display: flex; align-items: center; gap: 6px; margin-top: 6px !important; font-size: 13.5px; color: var(--c-muted); }
.concierge-card__note { margin-top: 8px !important; font-size: 12.5px; line-height: 1.4; color: var(--c-muted); }
.concierge-card__text--muted { color: var(--c-muted); }
.concierge-card__done { display: flex; gap: 8px; align-items: flex-start; font-size: 14px; line-height: 1.4; }
.concierge-card__done i, .concierge-card__done svg { color: var(--c-green); margin-top: 2px; flex: none; }
.concierge-card--note { display: flex; gap: 8px; align-items: center; width: auto; max-width: 76%; padding: 8px 12px; background: transparent; border-style: dashed; box-shadow: none; font-size: 13px; color: var(--c-muted); }
.concierge-card__rows { list-style: none; margin: 0; padding: 0; }
.concierge-card__rows > li + li { border-top: 0.5px solid var(--c-card-border); }
.concierge-card__footer { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 6px 12px; margin-top: 10px !important; font-size: 13px; }
.concierge-card__footer a { display: inline-flex; align-items: center; gap: 6px; color: var(--c-tint); text-decoration: none; font-weight: 500; }
.concierge-card__footer a:hover { text-decoration: underline; }
.concierge-card__source { font-size: 11.5px; color: var(--c-muted); }
.concierge-card__facts { list-style: none; margin: 0 0 10px; padding: 0; }
.concierge-card__facts li { display: flex; justify-content: space-between; gap: 12px; padding: 5px 0; border-top: 0.5px solid var(--c-card-border); font-size: 14px; }
.concierge-card__facts li:first-child { border-top: 0; }
.concierge-card__facts span { color: var(--c-muted); }
.concierge-card__pill { display: inline-flex; padding: 4px 9px; border-radius: 10px; background: var(--c-row-hover); font-size: 12px; color: var(--c-muted); }
.concierge-card__button {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px; min-height: 36px; padding: 7px 14px; border: 0; border-radius: 18px;
  background: var(--c-out); color: #fff; font: 600 14px/1.15 var(--c-font); text-decoration: none; cursor: pointer; list-style: none;
  transition: filter 0.15s, transform 0.1s;
}
.concierge-card__button::-webkit-details-marker { display: none; }
.concierge-card__button:hover { filter: brightness(1.08); color: #fff; }
.concierge-card__button:active { transform: scale(0.97); }
.concierge-card__button:disabled { opacity: 0.55; cursor: progress; }
.concierge-card__button--small { min-height: 32px; padding: 5px 11px; font-size: 13px; gap: 5px; }
.concierge-card__button--quiet { background: color-mix(in srgb, var(--c-tint) 12%, transparent); color: var(--c-tint); }
.concierge-card__button--quiet:hover { color: var(--c-tint); }

.concierge-inspection { display: flex; gap: 11px; padding: 10px 0; }
.concierge-inspection:first-child { padding-top: 2px; }
.concierge-inspection__date {
  flex: none; align-self: flex-start; width: 44px; display: flex; flex-direction: column; align-items: center; padding: 5px 0 6px; border-radius: 10px;
  background: color-mix(in srgb, var(--c-tint) 10%, var(--c-card)); color: var(--c-tint); font: 600 10.5px/1.15 var(--c-font); text-transform: uppercase; letter-spacing: 0.04em;
}
.concierge-inspection__date strong { font-size: 19px; line-height: 1.1; letter-spacing: -0.02em; }
.concierge-inspection__body { flex: 1; min-width: 0; }
.concierge-inspection__title { font-weight: 600; font-size: 14.5px; }
.concierge-inspection__time { font-size: 13.5px; color: var(--c-muted); }
.concierge-inspection__actions { display: flex; flex-wrap: wrap; align-items: flex-start; gap: 6px; margin-top: 8px; }
.concierge-inline-form { flex-basis: auto; }
.concierge-inline-form[open] { flex-basis: 100%; order: 2; }
.concierge-inline-form > summary { list-style: none; }
.concierge-inline-form[open] > summary { display: none; }

.concierge-doc { display: flex; gap: 10px; padding: 10px 0; }
.concierge-doc:first-child { padding-top: 2px; }
.concierge-doc__icon { flex: none; width: 34px; height: 40px; display: grid; place-items: center; border-radius: 7px; background: color-mix(in srgb, var(--c-red) 12%, var(--c-card)); color: var(--c-red); font-size: 17px; }
.concierge-doc__body { flex: 1; min-width: 0; display: flex; flex-direction: column; align-items: flex-start; gap: 6px; }
.concierge-doc__title { font-weight: 600; font-size: 14.5px; line-height: 1.3; }
.concierge-doc__meta { margin-top: -4px !important; font-size: 12.5px; color: var(--c-muted); }
.concierge-doc .concierge-inline-form[open] { width: 100%; }

.concierge-place { display: flex; align-items: center; gap: 10px; padding: 8px 0; }
.concierge-place:first-child { padding-top: 0; }
.concierge-place__icon { flex: none; width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center; background: color-mix(in srgb, var(--c-tint) 11%, var(--c-card)); color: var(--c-tint); font-size: 13px; }
.concierge-place__body { flex: 1; min-width: 0; }
.concierge-place__name { font-weight: 600; font-size: 14px; line-height: 1.25; }
.concierge-place__meta { font-size: 12px; color: var(--c-muted); line-height: 1.3; }
.concierge-place__distance { flex: none; text-align: right; font-size: 13px; font-weight: 600; font-variant-numeric: tabular-nums; }
.concierge-place__distance span { display: block; font-size: 11.5px; font-weight: 400; color: var(--c-muted); }

.concierge-card--media { padding: 0; overflow: hidden; }
.concierge-media { display: grid; gap: 2px; grid-template-columns: 1fr 1fr; aspect-ratio: 4 / 3; }
.concierge-media--1 { grid-template-columns: 1fr; }
.concierge-media--2 { aspect-ratio: 2 / 1; }
.concierge-media--3 .concierge-media__item:first-child { grid-row: span 2; }
.concierge-media__item { position: relative; margin: 0; min-height: 0; }
.concierge-media__button { display: block; width: 100%; height: 100%; padding: 0; border: 0; background: var(--c-in); cursor: zoom-in; position: relative; overflow: hidden; }
.concierge-media__button img { width: 100%; height: 100%; object-fit: cover; transition: transform 0.3s ease; }
.concierge-media__button:hover img { transform: scale(1.03); }
.concierge-media__more { position: absolute; inset: 0; display: grid; place-items: center; background: rgba(0, 0, 0, 0.42); color: #fff; font: 600 22px/1 var(--c-font); }
.concierge-media__label { position: absolute; left: 8px; bottom: 8px; padding: 3px 8px; border-radius: 8px; background: rgba(0, 0, 0, 0.55); color: #fff; font: 600 11.5px/1.2 var(--c-font); }
.concierge-card--media .concierge-card__footer { margin: 0 !important; padding: 9px 14px 10px; }

/* action forms inside cards */
.concierge-form { display: flex; flex-direction: column; gap: 8px; margin-top: 4px; }
.concierge-fields { display: grid; gap: 7px; }
.concierge-field { display: grid; gap: 3px; font: 500 12px/1.2 var(--c-font); color: var(--c-muted); }
.concierge-field input, .concierge-field textarea {
  width: 100%; min-height: 40px; padding: 8px 11px; border: 1px solid var(--c-field-border); border-radius: 10px;
  background: var(--c-field); color: var(--c-text); font: 400 16px/1.3 var(--c-font); outline: none;
}
.concierge-field textarea { resize: vertical; min-height: 64px; }
.concierge-field input:focus, .concierge-field textarea:focus { border-color: var(--c-blue); box-shadow: 0 0 0 3px color-mix(in srgb, var(--c-blue) 22%, transparent); }
.concierge-form__note { font-size: 12px; line-height: 1.4; color: var(--c-muted); }
.concierge-form__error { font-size: 12.5px; line-height: 1.4; color: var(--c-red); }
.concierge-form__actions { display: flex; justify-content: flex-end; gap: 8px; }
.concierge-form[aria-busy="true"] { opacity: 0.7; }
.concierge-card--action.is-confirmed { border-color: color-mix(in srgb, var(--c-green) 45%, transparent); }

/* contact card */
.concierge-contact { display: flex; flex-direction: column; gap: 9px; }
.concierge-contact__known { display: flex; align-items: center; gap: 9px; margin: 0; padding: 9px 11px; border-radius: 12px; background: var(--c-row-hover); font-size: 14px; line-height: 1.35; }
.concierge-contact__known i, .concierge-contact__known svg { color: var(--c-tint); font-size: 18px; flex: none; }
.concierge-contact__edit > summary { list-style: none; cursor: pointer; font: 500 13px/1.3 var(--c-font); color: var(--c-tint); }
.concierge-contact__edit > summary::-webkit-details-marker { display: none; }
.concierge-contact:not(.is-known) .concierge-contact__edit > summary { display: none; }
.concierge-contact__edit[open] > summary { margin-bottom: 8px; }
.concierge-contact__notice { margin: 0 !important; font-size: 11.5px; line-height: 1.45; color: var(--c-muted); }
.concierge-contact__notice a { color: inherit; text-decoration: underline; }
.concierge-segmented { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0; margin: 2px 0 0; padding: 2px; border: 0; border-radius: 10px; background: var(--c-row-hover); }
.concierge-segmented legend { padding: 0 0 5px; font: 500 12px/1.2 var(--c-font); color: var(--c-muted); }
.concierge-segmented label { position: relative; }
.concierge-segmented input { position: absolute; opacity: 0; pointer-events: none; }
.concierge-segmented span { display: flex; align-items: center; justify-content: center; gap: 6px; min-height: 36px; border-radius: 8px; font: 500 14px/1 var(--c-font); color: var(--c-text); cursor: pointer; }
.concierge-segmented span i, .concierge-segmented span svg { font-size: 12px; opacity: 0.7; }
.concierge-segmented input:checked + span { background: var(--c-card); box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 0 0 0.5px var(--c-hairline); font-weight: 600; }
.concierge-segmented input:focus-visible + span { outline: 2.5px solid var(--c-blue); outline-offset: 1px; }
.concierge-card__button--block { width: 100%; min-height: 46px; border-radius: 23px; font-size: 16px; }
.concierge-form__cancel { align-self: center; margin-top: -2px; padding: 4px 10px; border: 0; background: none; color: var(--c-muted); font: 500 13px/1.2 var(--c-font); cursor: pointer; }
.concierge-form--inline { display: contents; }
.concierge-form__more { flex-basis: 100%; order: 3; margin-top: 4px; }
.concierge-card__actions { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.concierge-card--plans .concierge-card__actions, .concierge-card--media .concierge-card__actions { padding: 0 14px 12px; margin-top: 8px; }
.concierge-card__link { display: inline-flex; align-items: center; gap: 6px; margin-top: 8px; padding: 0; border: 0; background: none; color: var(--c-tint); font: 500 13.5px/1.3 var(--c-font); cursor: pointer; text-align: left; }
.concierge-card__link:hover { text-decoration: underline; }
.concierge-card__eyebrow--inset { padding: 12px 14px 0; }
.concierge-card__eyebrow-meta { margin-left: auto; font-weight: 500; color: var(--c-muted); }

/* photo carousel and floor plans */
.concierge-carousel { display: flex; gap: 3px; overflow-x: auto; scroll-snap-type: x mandatory; overscroll-behavior-x: contain; scrollbar-width: none; -webkit-overflow-scrolling: touch; }
.concierge-carousel::-webkit-scrollbar { display: none; }
.concierge-carousel__item { flex: 0 0 86%; margin: 0; scroll-snap-align: start; position: relative; }
.concierge-carousel--single .concierge-carousel__item { flex-basis: 100%; }
.concierge-carousel__button { display: block; width: 100%; padding: 0; border: 0; background: var(--c-in); cursor: zoom-in; aspect-ratio: 4 / 3; overflow: hidden; }
.concierge-carousel__button img { width: 100%; height: 100%; object-fit: cover; }
.concierge-carousel__item figcaption { position: absolute; left: 0; right: 0; bottom: 0; padding: 18px 10px 7px; background: linear-gradient(transparent, rgba(0, 0, 0, 0.6)); color: #fff; font: 500 12px/1.3 var(--c-font); pointer-events: none; }
.concierge-card--media .concierge-card__eyebrow--inset, .concierge-card--plans .concierge-card__eyebrow--inset { margin-bottom: 10px !important; }
.concierge-card--plans { padding: 0; overflow: hidden; }
.concierge-plans { display: flex; gap: 8px; padding: 0 14px; overflow-x: auto; scroll-snap-type: x mandatory; scrollbar-width: none; }
.concierge-plans::-webkit-scrollbar { display: none; }
.concierge-plans__item { flex: 0 0 100%; margin: 0; scroll-snap-align: start; }
.concierge-plans--many .concierge-plans__item { flex-basis: 84%; }
.concierge-plans__button { position: relative; display: block; width: 100%; padding: 6px; border: 0.5px solid var(--c-card-border); border-radius: 12px; background: #fff; cursor: zoom-in; }
.concierge-plans__button img { width: 100%; height: auto; max-height: 300px; object-fit: contain; border-radius: 6px; }
.concierge-plans__zoom { position: absolute; right: 8px; bottom: 8px; width: 30px; height: 30px; display: grid; place-items: center; border-radius: 50%; background: rgba(0, 0, 0, 0.55); color: #fff; font-size: 13px; }
.concierge-plans__item figcaption { margin-top: 6px; font-size: 12.5px; line-height: 1.35; color: var(--c-muted); }
.concierge-plans__item figcaption strong { color: var(--c-text); font-weight: 600; }

/* agent card */
.concierge-agent { display: flex; align-items: center; gap: 12px; }
.concierge-avatar--agent { width: 56px; height: 56px; }
.concierge-avatar--agent .concierge-avatar__initials { font-size: 20px; }
.concierge-agent__name { font: 600 16px/1.25 var(--c-font); }
.concierge-agent__role { font-size: 13px; color: var(--c-muted); }
.concierge-agent__actions { display: grid; grid-auto-flow: column; grid-auto-columns: 1fr; gap: 6px; margin: 12px 0 10px; }
.concierge-agent__action { display: flex; flex-direction: column; align-items: center; gap: 4px; padding: 9px 4px 8px; border-radius: 12px; background: color-mix(in srgb, var(--c-tint) 10%, var(--c-card)); color: var(--c-tint); font: 600 12.5px/1 var(--c-font); text-decoration: none; }
.concierge-agent__action i, .concierge-agent__action svg { font-size: 17px; }
.concierge-agent__action:hover { background: color-mix(in srgb, var(--c-tint) 16%, var(--c-card)); color: var(--c-tint); }

/* commute */
.concierge-commute { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.concierge-commute li { display: flex; gap: 12px; align-items: flex-start; }
.concierge-commute__icon { flex: none; width: 34px; height: 34px; display: grid; place-items: center; border-radius: 10px; background: color-mix(in srgb, var(--c-tint) 11%, var(--c-card)); color: var(--c-tint); }
.concierge-commute__time { font: 700 19px/1.15 var(--c-font); letter-spacing: -0.01em; }
.concierge-commute__how { font-size: 13px; color: var(--c-muted); line-height: 1.35; }
.concierge-place__icon--logo { background: #fff; border: 0.5px solid var(--c-card-border); overflow: hidden; }
.concierge-place__icon--logo img { width: 100%; height: 100%; object-fit: contain; padding: 3px; }

/* a pointer back to a card already in the thread */
.concierge-card--repeat {
  display: inline-flex; align-items: center; gap: 7px; width: auto; padding: 7px 12px; border-style: dashed; box-shadow: none; cursor: pointer;
  font: 500 13px/1.2 var(--c-font); color: var(--c-tint); background: transparent;
}
.concierge-row.is-flash .concierge-card { animation: concierge-flash 1.2s ease; }
@keyframes concierge-flash { 0%, 100% { box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06); } 30% { box-shadow: 0 0 0 3px color-mix(in srgb, var(--c-tint) 45%, transparent); } }

/* launcher teaser: an iOS-notification-style bubble above the launcher */
.concierge-teaser { position: fixed; z-index: 71; right: 20px; bottom: 84px; display: flex; align-items: flex-start; gap: 4px; max-width: min(320px, calc(100vw - 40px)); animation: concierge-teaser-in 0.4s cubic-bezier(0.2, 0.9, 0.3, 1.15); }
.concierge-teaser__bubble {
  display: flex; flex-direction: column; gap: 2px; padding: 11px 14px 12px; border: 0; border-radius: 18px; text-align: left; cursor: pointer;
  background: color-mix(in srgb, var(--c-card) 92%, transparent); -webkit-backdrop-filter: saturate(180%) blur(20px); backdrop-filter: saturate(180%) blur(20px);
  box-shadow: 0 12px 34px rgba(0, 0, 0, 0.18), 0 0 0 0.5px var(--c-hairline); color: var(--c-text);
}
.concierge-teaser__from { font: 600 12px/1.2 var(--c-font); color: var(--c-muted); }
.concierge-teaser__text { font: 400 15px/1.35 var(--c-font); }
.concierge-teaser__close { flex: none; width: 28px; height: 28px; display: grid; place-items: center; border: 0; border-radius: 50%; background: color-mix(in srgb, var(--c-card) 92%, transparent); box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15), 0 0 0 0.5px var(--c-hairline); color: var(--c-muted); font-size: 12px; cursor: pointer; }
.concierge.is-open .concierge-teaser { display: none; }
@keyframes concierge-teaser-in { from { opacity: 0; transform: translateY(10px) scale(0.96); } to { opacity: 1; transform: none; } }

/* "Ask about …" entry points on the site's pages (sites/concierge/_ask): quiet, in the theme's accent */
.concierge-ask {
  display: inline-flex; align-items: center; gap: 0.45em; margin: 0.6rem 0 0; padding: 0.4em 0.85em; border: 1px solid color-mix(in srgb, var(--color-accent) 45%, transparent);
  border-radius: 999px; background: transparent; color: var(--color-accent); font: 500 0.82rem/1.2 var(--font-ui, var(--font-body)); cursor: pointer;
  transition: background-color 0.15s, color 0.15s;
}
.concierge-ask:hover { background: var(--color-accent); color: var(--color-accent-contrast, #fff); }
.concierge-ask i, .concierge-ask svg { font-size: 0.9em; }
.concierge-ask--fact { display: flex; width: max-content; margin-top: 0.5rem; font-size: 0.75rem; letter-spacing: 0; text-transform: none; }
.concierge-ask--lightbox { position: absolute; z-index: 3; left: 50%; bottom: 3.2rem; transform: translateX(-50%); border-color: rgba(255, 255, 255, 0.5); color: #fff; background: rgba(0, 0, 0, 0.45); -webkit-backdrop-filter: blur(8px); backdrop-filter: blur(8px); }
.concierge-ask--lightbox:hover { background: #fff; color: #111; }
@media print { .concierge-ask { display: none !important; } }

/* ------------------------------------------------------------------ phones: a full-height sheet */
@media (max-width: 760px) {
  .concierge-launcher { right: 16px; bottom: calc(16px + env(safe-area-inset-bottom)); width: 56px; height: 56px; padding: 0; justify-content: center; border-radius: 50%; }
  .concierge-launcher__label { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
  .concierge-launcher__icon { font-size: 22px; }
  /* The quick-actions bar has its own Ask button once it slides in. */
  body:has(.mobile-cta.is-visible) .concierge-launcher { transform: translateY(140%); opacity: 0; pointer-events: none; }
  .concierge-teaser { right: 16px; bottom: calc(84px + env(safe-area-inset-bottom)); }
  body:has(.mobile-cta.is-visible) .concierge-teaser { bottom: calc(86px + env(safe-area-inset-bottom)); }
  .concierge-carousel__item { flex-basis: 88%; }

  .concierge-panel {
    left: 0; right: 0; bottom: auto; width: auto;
    top: calc(var(--concierge-top, 0px) + max(env(safe-area-inset-top), 10px));
    height: calc(var(--concierge-vh, 100dvh) - max(env(safe-area-inset-top), 10px));
    border-radius: 14px 14px 0 0; box-shadow: 0 -10px 40px rgba(0, 0, 0, 0.25);
    transform: translateY(100%); opacity: 1; transform-origin: bottom center;
    transition: transform 0.36s cubic-bezier(0.2, 0.9, 0.25, 1);
  }
  .concierge-panel.is-visible { transform: none; }
  .concierge-panel.is-dragging { transition: none; }
  .concierge-header {
    padding: 18px 6px 10px 14px; touch-action: none; row-gap: 0;
    grid-template-columns: auto minmax(0, 1fr) auto auto; grid-template-rows: auto auto;
    grid-template-areas: "avatar title call close" "avatar subtitle subtitle subtitle";
  }
  .concierge-header__text { display: contents; }
  .concierge .concierge-header__title { grid-area: title; align-self: end; font-size: 16px; }
  .concierge .concierge-header__subtitle { grid-area: subtitle; align-self: start; margin-top: -2px; }
  .concierge-grabber { display: block; position: absolute; top: 6px; left: 50%; width: 36px; height: 5px; margin-left: -18px; border-radius: 3px; background: color-mix(in srgb, var(--c-text) 22%, transparent); }
  .concierge-icon-button { width: 40px; height: 44px; grid-row: 1; }
  .concierge-header { column-gap: 6px; }
  .concierge-header > .concierge-avatar { margin-right: 4px; }
  .concierge-thread { padding-inline: 12px; }
  .concierge-composer { padding-bottom: calc(10px + env(safe-area-inset-bottom)); }
  .concierge-composer__input { font-size: 17px; }
  .concierge-chip { min-height: 38px; font-size: 15px; }
  .concierge-card { width: min(100%, 340px); }
  .concierge-card__button--small { min-height: 36px; }
  .concierge-call__button { width: 44px; height: 44px; }
  .concierge-card__button { min-height: 40px; }
  html.concierge-sheet-open, html.concierge-sheet-open body { overflow: hidden; overscroll-behavior: none; }

  /* The quick-actions bar with Ask: tighter buttons, and Ask becomes an icon when Call is there too. */
  .mobile-cta--with-ask .btn { padding-inline: 0.95rem; }
  .mobile-cta--with-ask .mobile-cta__primary { min-width: 0; overflow: hidden; text-overflow: ellipsis; }
  .mobile-cta--with-ask .mobile-cta__ask, .mobile-cta--with-ask .mobile-cta__call { flex: none; }
  .mobile-cta--with-ask:has(.mobile-cta__call) .mobile-cta__ask { width: 3rem; padding-inline: 0; }
  .mobile-cta--with-ask:has(.mobile-cta__call) .mobile-cta__ask-label { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
}

@media (min-width: 761px) {
  .concierge { --c-bubble-size: 15.5px; }
  .concierge-backdrop { display: none; }
  .concierge-composer__input { font-size: 15px; line-height: 21px; padding-top: 8px; padding-bottom: 8px; }
}

@media (max-height: 520px) and (min-width: 761px) {
  .concierge-panel { height: calc(100vh - 24px); bottom: 12px; }
}

@media print { .concierge { display: none !important; } }

@media (prefers-reduced-motion: reduce) {
  .concierge-row.is-entering, .concierge-launcher__badge, .concierge-chip, .concierge-send, .concierge-call, .concierge-delivered, .concierge-teaser { animation: none; }
  .concierge-panel { transition: opacity 0.01s; }
  .concierge-bubble--typing span { animation: none; opacity: 0.55; }
}

@keyframes concierge-pop { from { opacity: 0; transform: translateY(10px) scale(0.92); } to { opacity: 1; transform: none; } }
@keyframes concierge-fade { from { opacity: 0; } to { opacity: 1; } }
@keyframes concierge-drop { from { opacity: 0; transform: translateY(-8px); } to { opacity: 1; transform: none; } }
@keyframes concierge-badge { from { transform: scale(0); } to { transform: scale(1); } }
@keyframes concierge-send-in { from { transform: scale(0.4); opacity: 0; } to { transform: scale(1); opacity: 1; } }
@keyframes concierge-typing { 0%, 60%, 100% { opacity: 0.3; transform: translateY(0); } 30% { opacity: 0.85; transform: translateY(-2.5px); } }
@keyframes concierge-connecting { 0%, 100% { transform: scaleY(0.2); } 50% { transform: scaleY(0.75); } }